Privacy Policy
How DIGIHOST handles information when you search for domains, create an account, place orders, or use our dashboard.
Last updated: 13 October 2026
Who is responsible
PT Digi Karya Harmoni operates the Digihostapp, Digihost and DigihostLab brands, referred to here as DIGIHOST. Business contact addresses: U.S. office: 17667 WHITE OAK, CHOCTAW, OK 73020-6945, United States. Indonesia branch: Gudang, Paninggaran, Kec. Paninggaran, Kabupaten Pekalongan, Jawa Tengah 51164, Indonesia. This policy applies to our public website and customer and administrator portals. Services linked from DIGIHOST may have their own privacy policies.
Information you provide
We process account details such as your name and email address; password hashes and account security settings; registrant and billing contact details; domain selections; order and payment references; DNS records; and information you choose to include in support conversations. Please do not send passwords, payment card numbers, bank credentials, or authenticator codes in support messages.
Information collected when you use the service
We process network information, including IP addresses, and device or browser information to protect accounts, limit abuse, troubleshoot errors, and record security events. IP-derived country information helps select an initial display currency. It is an approximate country lookup, not precise location tracking. Cart selections are stored in your browser so you can continue after sign-in.
Why we process information
We use information to operate accounts, verify email addresses, create and fulfill orders, process and reconcile payments, send service messages and receipts, activate domains, maintain DNS records, answer support requests, and protect the service. Where applicable law requires a legal basis, these activities rely on performing our agreement with you, complying with legal obligations, our legitimate interests in a secure service, or your consent where required.
Payment information
Stripe processes card and Link payments on its checkout. DIGIHOST receives payment identifiers, amounts, currency, status, and information required to reconcile transactions and receipts. The DIGIHOST checkout does not ask you to submit full card numbers, security codes, or bank login credentials directly to our application. Your payment provider handles that information under its own terms and privacy policy.
Service providers and domain registration
We use infrastructure and service providers to operate DIGIHOST. These include AWS for application hosting and backups, Cloudflare for domain availability, registrar-related services, DNS and security verification, Stripe for payments, and Google Workspace for service email. Domain registration can require sharing registrant contact details with the registrar, registry, or other parties required by applicable registration rules. Registry and registrar disclosure requirements may apply even if some public registration details are redacted.
AI-assisted support
When AI support is enabled, a limited recent portion of the conversation may be sent to OpenAI to generate a response. The configured service uses up to 10 recent messages. AI responses can be inaccurate and do not authorize account, payment, registration, or DNS changes. Ask for human support when a question needs review, and do not include sensitive financial or authentication information in chat.
Cookies and browser storage
We use account-session cookies, security verification technology, and browser storage for necessary functions, including sign-in, cart continuity, and preferences. The public website does not include advertising trackers or third-party marketing analytics in this release. Read the Cookie & Local Storage Policy for details and controls.
Retention and protection
We retain information while needed to provide the service, maintain transaction and security records, resolve disputes, prevent fraud, and meet applicable obligations. Retention depends on the type of record and purpose. Account deletion may not immediately remove records that must be retained or data held in protected backup cycles. We restrict access to operational data and use encryption and access controls; no system can guarantee absolute security.
International processing
Our service providers may process information in countries other than your country of residence. Where applicable law requires safeguards for international transfers, those requirements apply to our arrangements with providers. Contact us for information about processing relevant to your account.
Your choices and requests
You can update account and contact details in the dashboard. Depending on the law that applies to you, you may have rights to request access, correction, deletion, portability, restriction, or objection, or to withdraw consent where processing relies on consent. We may verify your identity before responding. Some information is required for an active registration or for legal and security obligations. You may also complain to the competent data-protection authority.
Children and changes
DIGIHOST is intended for people who can lawfully enter service agreements and is not directed to children. If you believe a child has provided personal information improperly, contact us. We will post updates to this policy with a revised date and provide additional notice where required.
Contact
For privacy questions or rights requests, email support@digihostlab.com. For service support, email support@digihostlab.com, use the support area in your DIGIHOST account, or call/message +1 (630) 893-2324. Instagram @digihostlab is a public social channel; do not post account details there. WhatsApp and Instagram process information under their own privacy policies when you choose to contact us there.